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Think Carefully [Dec. 4th, 2008|09:07 am]
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I had a frustrating and annoying day at work yesterday even though it was clearly a productive day.  I finished building 6 different reports in Crystal and creating the Excel sheets that go with them.  One of the reports, a stupid little thing that just lists all the tickets that have service level agreements applied to them that have been suspended by the technician, I am sort of proud of because I put in a three month trend analysis to keep the weekly data within context.  If we know that we typically have 43 tickets suspended and normally Help Desk has 7, Service Delivery has 12, and Infrastructure has 3, then we can monitor if the numbers are slowly creeping upward over time.  Generally, stupid... the only real information that the Business Relation Managers will want to pull from it is if their pet projects are suspended or not, but I try.

So after a frustrating day, about which I publicly whined about, I get home and find out Tivo recorded Clerks for me.  Nice Tivo.  Clerks is not a good movie to watch when frustrated about your job because Randal gives that very power speech to Dante which essentially amounts to "Shut the fuck up.  You have the power to change your situation but you choose not to."  While it isn't entirely true, I can't just up and quit and maintain the lifestyle I've grown accustomed to, it is that harsh reminder that none of this was thrust upon me, this is the direct result of the decisions I have made. 

And just because I got beat up all day yesterday for the errors in an email I wrote up I need second party eyes.  I was told there were two errors in the first paragraph and I knew about the one seconds after I sent the email and saw it, but the other I convinced myself was there yesterday but today I just don't think that is the error.  So I'm now wondering, among the learned people who read my LJ, can other people spot the second error?

Over the next two weeks, we will be making necessary changes to the network printers.  These changes will be made wing by.  One of the side effects of these changes is if you use a network printer as your default printer, that printer will have to be set as the default again.

 


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Comments:
[User Picture]From: [info]atlanticat
2008-12-04 04:15 pm (UTC)

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Well, "wing by" is a pretty bit of nonsense certainly, but the only other error I see is more a case of awkward phrasing than a true error.
[User Picture]From: [info]luminousx
2008-12-04 04:32 pm (UTC)

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The ending phrase in the second sentence is supposed to be wing by wing. The second wing got accidentally deleted when I chopped the sentence down, removing redundancy. The last sentence is structurally fine, I think, but convoluted. This was written quickly and I didn't have the time to refine.

I thought the second error was a problem with my verb case in the third sentence, but I'm fairly certain now that the case is correct. 'Is' relates to 'One of these changes' which is singular even though it seems to be plural.

But again, I could be wrong. I don't have my Funk and Wagnall's at hand.
[User Picture]From: [info]atlanticat
2008-12-04 04:43 pm (UTC)

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I would agree with you. "Is" would be the correct verb tense. The verb should agree with the subject, which is "One" and not "changes" or "side effects." Besides, saying "One of the side effects of these changes are..." sounds ridiculous.
[User Picture]From: [info]jimbow8
2008-12-04 04:47 pm (UTC)

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You are correct. The tense of the verb IS based on the subject ONE, not based on the object of the prepositional phrases OF THE SIDE EFFECTS or OF THE CHANGES.
[User Picture]From: [info]atlanticat
2008-12-04 04:49 pm (UTC)

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"Conjunction Junction, what's your function?"
[User Picture]From: [info]jimbow8
2008-12-04 05:00 pm (UTC)

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'Cause saying all those nouns over and over can really wear you down!
[User Picture]From: [info]terani
2008-12-04 04:25 pm (UTC)

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One thing, as my momma said... it's easier to look for a job when you have a job. So, that being said... you can change, you don't have to quit first, so Randal deserves a little icecream. Or homemade lasagna.

As for the error.... Yeah. I see the "wing by", but the second one is more grammar related then anything as obvious as a loose wing.

Missing a comma?
[User Picture]From: [info]luminousx
2008-12-04 04:26 pm (UTC)

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What is the second one? What element are you looking at?
[User Picture]From: [info]terani
2008-12-04 04:34 pm (UTC)

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One of the side effects of these changes is if you use a network printer as your default printer, that printer will have to be set as the default again.

One side effects of these changes, if you use a network printer as your default printer, that printer will have to be set as the default again.

*ponders* Hmmm... not sure if that's better or not. I'm better at fiction then techie manual stuff like this.

[User Picture]From: [info]luminousx
2008-12-04 04:43 pm (UTC)

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I should have just dropped the side effect element and have been more direct:

If you use a network printer as your default, you will need to make it your default again after the change.
[User Picture]From: [info]terani
2008-12-04 04:48 pm (UTC)

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That sounds good.

You have to be clear cut with End Users.

Otherwise they get confuzzled.
[User Picture]From: [info]atlanticat
2008-12-04 04:38 pm (UTC)

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I might have written the third sentence as: As a side-effect of these changes, if you are using a network printer as your default printer, you will be required to reset that printer as default.

I might also have added contact information in case the user is completely clueless. Also, if you're trying to print without a default printer, I think Windows will ask you for your default preference automatically. I may be wrong here, and you may be using Macs, about which I know nothing.
[User Picture]From: [info]luminousx
2008-12-04 04:40 pm (UTC)

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This wasn't the full email, this was just the opening paragraph that got my boss all riled up. Below was a bunch more information including the steps on how to set the default printer and the schedule for the changes.

I was trying to keep the focus on the area for which I got criticized.
[User Picture]From: [info]atlanticat
2008-12-04 04:47 pm (UTC)

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You got beat up for that TRIFLING error? Good gods, the managers around here make more typos than a Lolcat addict, they'd've been fired aeons ago if that were a serious issue. Seriously, if you're taken to task for sending a message with a single basic typographical error in it, you should be taking that to HR. Seriously, that is harassment.
[User Picture]From: [info]luminousx
2008-12-04 05:04 pm (UTC)

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I don't consider it harassment because it wasn't a constant berating, it was just the subject of a group email to the Help Desk about why we don't write up these communications since we can't be responsible for the errors.

The great irony of criticizing someone's grammar is in the criticism you are bound to make a grammatical error yourself, such as her response to me after the email went out.

"Who gave this to you? They did not proof read. There is two mistakes in the first three sentences."
[User Picture]From: [info]atlanticat
2008-12-04 05:56 pm (UTC)

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Oh, I suppose that's okay. Too bad you can't reply with a snarky e-mail pointing out the two mistakes in her first three sentences....

Although, reading that, I wonder if this person is either not familiar with subject-verb agreement or has it backwards?
[User Picture]From: [info]luminousx
2008-12-04 04:42 pm (UTC)

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Oh and within our system, since we have PDF creation software installed, it becomes the default after the printers are changed, so if you try to print without a default printer it asks for a filename.
[User Picture]From: [info]figmint
2008-12-04 04:30 pm (UTC)

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I can't just up and quit and maintain the lifestyle I've grown accustomed to

Of course you can't. Who can? It's about incremental change and movement, not precipitous.
[User Picture]From: [info]jimbow8
2008-12-04 04:43 pm (UTC)

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Are you talking about a grammatical error?

One of the side effects of these changes is THAT if you use a network printer as your default printer, (then) that printer will have to be REset as the default again.

???

That's the grammar I'd have used.

If someone said that IS should be ARE, then they are incorrect.
[User Picture]From: [info]luminousx
2008-12-04 04:57 pm (UTC)

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I think it is a stronger sentence without the 'One of the side effects of these changes is that' but when I write first drafts I tend to be wordy.

I tend to avoid the word 'reset' unless I am using it in a technical way such as resetting the defaults in an application. I didn't want people thinking they needed to power cycle the printers or rebooting the computer would do the job.
[User Picture]From: [info]obfuscate
2008-12-04 05:24 pm (UTC)

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As has been pointed out, the last sentence could have been written better, but it's not wrong.
[User Picture]From: [info]annieover
2008-12-05 02:37 pm (UTC)

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Other than the "wing" thing, I don't see anything that is slam dunk a grammar error. There might be style issues, but frankly, I don't really understand why your boss wants to be snipey about that.